A new option for indie SaaS
The CSAT · NPS widget
for bootstrapped SaaS
No enterprise CX platform required. Score collection, automatic subscription-event triggers, churn-risk alerts. Just these three, at a fair price with generous limits.
Just three things. Nothing more, nothing less.
Collect scores
Paste a one-line script to collect CSAT/NPS scores through an in-app widget or an email link.
Automatic triggers
Send surveys automatically on your payment platform's subscription events — trial start, conversion, upgrade, cancellation.
Churn alerts
Get an instant email when your score drops below the threshold you set. Track trends by plan tier too.
See it before you sign up
The screens you'll actually use, minutes after creating an account.
Create a project
Just type a name and you're set — no complicated setup, ready in seconds.
Overview
CSAT, NPS, and CES scores, positive/negative rates, and this month's usage, all at a glance.
Responses
Every response and comment in one place. AI sorts each one into the tags you've set up.
Message customization
Write your own survey invite email and push copy, with a live preview for every device.
New customers & sentiment insights
See new-customer and churn trends at a glance, and know exactly what to fix from AI-extracted "what's working / what's not" points pulled straight from comments.
Collect responses your way
Beyond the widget, use a survey link or the REST API — pick whichever method fits your product.
Pay for what you need
Even the entry tier is far more generous than typical CSAT/NPS tools. Upgrade only when you actually need more.
Most popular
Free
$0/mo
200 responses / month
For trying it out first
- CSAT · NPS · CES widget
- 200 responses / month
- 100 AI auto-tags / month
- No payment info required
Most popular
Starter
$19/mo
2,000 responses / month
For teams just getting started
- Everything in Free
- Automatic subscription-event triggers
- Email alert on score drops
- Email survey links
- Custom logo · hide PulseScore branding
Most popular
Growth
$39/mo
10,000 responses / month
For growing SaaS teams
- Everything in Starter
- A wider response limit
- Faster support replies
Most popular
Scale
$79/mo
30,000 responses / month
For teams running at full speed
- Everything in Growth
- The widest response limit
- White-glove onboarding
Need more? Change your plan anytime from the dashboard.
Why PulseScore?
Tools built for e-commerce, help desks, or enterprise are overkill for a SaaS founder with 50–500 active users.
Generous response limits
Even the entry tier collects several times what comparable tools cap you at.
Built for indie SaaS
Nothing built for help desks or e-commerce — only what a subscription SaaS actually needs.
Scale as you need
Growing past your limit? Move up a tier at a fair price, any time.
This is for you if
- You run a SaaS with 50–500 active users
- Your team processes subscription payments
- Your whole infrastructure fits in a single code repo
- You're an early 2–5 person B2B team trying to understand churn
Probably not a fit if
- You're an enterprise that needs a complex CRM-centric workflow
- You run CX for a well-funded, venture-backed startup
- You're collecting e-commerce reviews or ratings