Response tags
Define your own tags so responses with comments get sorted automatically.
Add tags that fit your product — "Positive", "Bug", "Feature request", whatever makes sense. Once you have at least one tag, the Responses tab gets a filter for each.
Whenever a response with a comment comes in, AI reads the comment and attaches whichever registered tag fits best. Comments with no clear match, or responses with no comment at all, stay "Untagged".
Example: register "Billing", "Bug", and "Feature request" — a comment like "checkout keeps failing" gets auto-tagged "Bug" (or "Billing"), so you can filter straight to it on the Responses tab.